Questions? Happy to help.
Everything about wearing, washing and returning your socks — and a human on the other end if you're still stuck.
How do the toe separator socks work?
They gently separate and space your toes, giving them room to spread out comfortably. Wear them while relaxing on the couch, in bed, or during low-impact activities like yoga and pilates.
Can I wear them while sleeping?
Absolutely! Put them on before bed and wear them while you rest. The soft cotton blend makes them comfortable enough for extended wear, they make a great couch companion too.
Can I walk in the socks?
Our OG sock are not designed for walking. Short distances are fine, but they work best with little to no pressure on your feet - sitting, lying down, or sleeping. Our Active socks and gel toe spacers are made for movement, we recommend lower impact exercise.
How long should I wear them?
No fixed rule, it depends on what feels comfortable for you. Start with around 15 minutes and gradually build up as your feet adjust. Listen to your body.
The socks feel a little unusual. Is that normal?
For some the toe separation can take some getting used to. Try shorter periods and build up over a few days. If discomfort continues, stop and speak with a healthcare professional.
How do I care for my socks?
Machine wash cold with like colours. Skip bleach and harsh detergents. Air dry is best (tumble dry low if needed), and no ironing or dry cleaning.
What's your refund policy?
We have a 30-day return policy. Items must be unworn, unused, with tags and in original packaging, with proof of purchase. Email hello@solesmile.com.au to start a return. Return shipping is on you unless the item is damaged, defective, or incorrect.
How can I contact customer support?
We're happy to help! Reach us at hello@solesmile.com.au, we aim to respond to all enquiries within 24 hours.
Still wondering something?
Email us — a real human replies within 24 hours.